Digital products — all sales final
WireNerd's paid products are digital and delivered instantly to your account. Because you get immediate access, all sales are generally final and we do not offer refunds for change of mind.
When a refund may be considered
A refund will only be considered when there is a reasonable cause — for example, a genuine error or problem with the course content, or a clear billing issue such as a duplicate charge. In any refund request you must explain the specific reason so we can look into it. We review each request individually and decide on a case-by-case basis.
How to request. Email wirenerdelectrician@gmail.com from (or including) the email used for the purchase, and describe the specific problem. We aim to respond within a few business days.
Processing
Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear.